Privacy notice
Last updated: 11 November 2026
Who we are
Dygitize is a trading name of James Helm. We are based in Preston, Lancashire. For anything about your data, email enquiries@dygityze.com.
This website
The site doesn't use tracking or advertising cookies, and it doesn't use Google Analytics. We don't need a cookie banner because we don't set non-essential cookies.
Page styling and icons are loaded from the jsDelivr content network, which sees your IP address in the normal way when it sends those files.
Our web host keeps standard server logs (such as IP address, browser type and the pages visited) for security, for a limited period.
When you contact us
If you fill in a form, email us or book a call, we collect what you give us: usually your name, business, email, phone number and message.
- Why: to reply to you and, if you ask, to set up a trial or give you a quote.
- Legal basis: our legitimate interest in replying to business enquiries, or taking steps at your request before entering into a contract.
- Where: your message is stored in a database on our own server and emailed to us.
- Technical details: with your message we record the date and time, your IP address, your browser and device type, your browser's language setting, the page you sent it from, the website that sent you to us (if any) and how long the form took to fill in. We use these to protect against spam and fraud and to understand which parts of the site are useful. Your IP address and browser details are deleted after 90 days.
- How long: enquiries that don't lead to work are deleted after 12 months, and messages identified as spam after 30 days.
- Spam protection: to stop automated spam, we keep a scrambled (hashed) form of your IP address for up to 2 days. We can't turn it back into your IP address. We don't use cookies or CAPTCHAs for this.
- Marketing: we won't add you to a mailing list unless you ask us to.
Requesting a call: if you ask us to call you back, we use your phone number and preferred time only to make that call.
Documents we process for customers
When you use Dygitize Capture, Capture Advanced or a service we've built for you, the documents you send us may contain personal data about your own clients, suppliers or staff. In that case:
- You are the controller and we are your processor. We only process documents on your instructions, under a written data processing agreement.
- Documents are stored on servers hosted in the UK, or on your own premises if agreed with you.
- Where AI is used, a person reviews the results, and we don't use your documents to train public AI models.
- Access is limited to people who need it. Data is encrypted in transit and protected by access controls.
- When our contract ends, we return or delete your documents as set out in our agreement.
Trial documents are uploaded through a secure link, never by email or the website forms, and are deleted after the trial unless you become a customer.
Who we share data with
We only share data with suppliers who help us run the business, such as web and server hosting and email. They are bound by data protection terms. We never sell data.
Your rights
You can ask to see, correct or delete the personal data we hold about you, or object to how we use it. Email enquiries@dygityze.com. If you're unhappy with our response, you can complain to the Information Commissioner's Office at ico.org.uk.